Steven W. LewisFOUNDER, PRESIDENT |
Mr. Lewis is the Co-Founder and President of Development II, inc. He has extensive experience in market research, new business development and international technology transfer. His accomplishments include designing and implement global strategic account surveys for Xerox, D&B, Trane, and the Mayo Clinic, among others. In 1994 he designed and activated the first web-based, animated, multi-language customer satisfaction survey for DEC. He also initiated one of the first Intranet employee satisfaction surveys for BBN located in Cambridge, Massachusetts. Mr. Lewis conceived and originated the Relationship Program with Xerox Corporation as the first client. He is the co-developer of the ConSensor® survey process and is a pioneer in the use of neural networks for identifying key drivers of customer satisfaction. Mr. Lewis has lived in Europe and worked extensively in Japan, directing business growth programs for multinational clients. He holds an MBA in Marketing from the University of New Haven and a B. A. in Clinical Psychology from Quinnipiac College. He is a member of the American Marketing Association and Past Treasurer of the Connecticut Chapter, Strategic Accounts Management Association, and was past President of the Connecticut chapter of the Product Development and Management Association.  |